Privacy Policy

Effective Date: 19 May 2025

This Privacy Policy describes how Billefy ("we", "our", or "us"), operated as an individual/freelancer business based in India, collects, uses, stores, and protects information provided by users ("you" or "User") of the Billefy POS application and related services ("Service").

By using Billefy, you agree to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Business Data

We collect and store data that you upload or generate while using the Service, including:

  • Menu items, categories, and pricing
  • Order details and order history
  • Bill and receipt records
  • Transaction summaries and sales data

1.2 Customer Data

In the course of using Billefy, you may upload or enter your customers' information, including:

  • Customer names
  • Customer phone numbers
  • Customer email addresses

You are responsible for obtaining appropriate consent from your customers before entering their data into Billefy.

1.3 Account & Technical Data

We may also collect:

  • Your name, email address, and business name at registration
  • Device information, IP address, and usage logs for security and diagnostics
  • Crash reports and error logs to improve the Service

2. How We Use Your Data

We use the data collected for the following purposes:

  • To provide, operate, and maintain the Billefy Service
  • To improve, personalise, and develop new features of the Service
  • To analyse usage patterns and trends to enhance user experience
  • To send service-related communications such as updates, security alerts, and support messages
  • To detect, investigate, and prevent fraudulent transactions and unauthorised access

By using Billefy, you explicitly consent to Billefy using the data you upload to improve the Service, train internal models, and generate anonymised aggregate insights. We will not sell your identifiable data to third parties.

3. Data Retention

We retain your data for as long as your account remains active or as necessary to provide the Service. If you request deletion of your account, we will delete or anonymise your data within 30 days, except where retention is required by applicable law.

4. Data Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Sharing of Data

We do not sell, trade, or rent your personal data to third parties. We may share data with:

  • Service providers who assist in operating the Service (e.g. cloud hosting, analytics), under confidentiality obligations
  • Law enforcement or regulatory authorities when required by applicable law
  • Successors in the event of a business merger, acquisition, or asset sale

6. Your Rights

You have the right to:

  • Access the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for data use (may affect Service availability)

To exercise these rights, contact us at contact@billefy.com.

7. Children's Privacy

Billefy is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify users of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in India.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@billefy.com

Business: Billefy (Individual / Freelancer), India